REFUNDS & RETURNS

Thank you for shopping at IllumiWave. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns

  • Return Window: You have 15 days from the date you receive your item to request a return.

  • Eligibility: To be eligible for a return:

    • The item must be unused, unworn, and in the same condition that you received it.

    • The item must be in its original packaging.

    • You must have the receipt or proof of purchase.

2. Non-Returnable Items

Certain types of goods cannot be returned, including:

  • Custom products, personalized items, or special orders.

  • Perishable goods (such as food, flowers, or plants).

  • Personal care items (such as beauty products or innerwear).

  • Gift cards and downloadable software products.

  • Items marked as Final Sale or Clearance.

3. Return Process

  1. Initiate a Return: Contact us at info@illumiwaveledstore.com with your order number and the reason for the return.

  2. Approval & Instructions: If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package.

  3. Important Note: Items sent back to us without first requesting a return will not be accepted.

4. Shipping Costs

  • Return Shipping: We offer free return shipping for eligible returns.

  • Non-refundable Charges: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

5. Refunds

  • Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

  • Late or Missing Refunds: If you haven’t received a refund yet:

    1. Check your bank account again.

    2. Contact your credit card company or bank; it may take some time before your refund is officially posted.

    3. If you’ve done all of this and still have not received your refund, please contact us at info@illumiwaveledstore.com.

6. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, send us an email at info@illumiwaveledstore.com.

7. Contact Us

If you have any questions about our Refund and Return Policy, please reach out to us:

  • Email: info@illumiwaveledstore.com